Refund Policy

Last updated: October 11, 2026

DataMogger plans are sold through our online reseller, Paddle.com, the Merchant of Record for all our orders. Paddle processes every refund.

• Within 14 days of a payment, you can get a full refund. This covers your first payment and every renewal.
• To ask for one, email support@datamogger.com from your account's email address, or find the order at paddle.net. The refund goes back to the payment method you paid with.
• After 14 days, that payment isn't refundable. You can still cancel at any time from the Billing page, so you aren't charged again; your plan stays active until the end of the period you paid for.
• Changing plans is prorated automatically: Paddle charges or credits the difference for the rest of the current period.
• AI crawler capacity packs follow the same rules.

When a refund ends a subscription, the rules for an ended subscription in our Terms of Service apply. Refunds are also subject to Paddle's Buyer Terms, and nothing in this policy limits rights you have under consumer protection law.

Questions? Email support@datamogger.com.